NewCustomer portal with AI chat: your customers ask, the report answers. See it
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DIAVAG for owners

Your appraisal.
More than a PDF attachment.

Your vehicle appraiser works with DIAVAG and has sent you access to your appraisal. In the portal you read the complete appraisal with all photos and measurements, ask the AI chat questions about the content, verify the authenticity of the document, and reach your appraiser directly for any follow-up questions.

Vehicle appraiser inspecting a car on site at the owner's location
  • Everything
    Appraisal, photos, measurements in one place
  • AI chat
    Answers from your appraisal
  • Authenticity
    Verifiable anytime
  • Direct
    Follow-up to your appraiser
For vehicle owners

An appraisal only helps if you understand it.

Whether selling, buying, an insurance claim, or an inheritance: a vehicle appraisal is a technical document, and many questions only arise while reading it. Instead of a PDF attachment that disappears in your inbox, your appraiser gives you portal access. There the appraisal is clearly laid out, every statement can be traced back to a photo or measurement, and for anything that remains unclear there is the AI chat and a direct line to your appraiser.

What the portal offers you

Read, understand, verify: your appraisal in your hands.

View everything

The complete appraisal with all photos, measurements, and attachments in one place. You jump straight to the sections that interest you and download the document when needed.

Ask questions, get answers

The AI chat answers your questions from the content of your appraisal: What does this finding mean? Where is the assessed value stated? The answers refer exclusively to your document.

Verify authenticity

Every portal appraisal can be checked for authenticity. You and anyone you present it to can confirm that the document was released by the appraiser and has not been altered.

Follow up with the appraiser

When a question goes beyond the appraisal, you reach your appraiser directly from the portal. Your query lands with the right case, not in a general inbox.

Share instead of forward

Does a buyer, insurer, or lawyer need the appraisal? You share access instead of sending attachments. The recipient sees the same verified version as you.

On any device

The portal runs in the browser, on your phone as well as on your computer. No printing, no searching your inbox: your appraisal stays accessible when you need it.

AI chat in the DIAVAG customer portal: answers to questions about the battery value and the assessed market value, with a note about a personal follow-up to the appraiser
From the customer portal: the chat explains the battery value and market value directly from the appraisal.
The AI chat in the portal

Ask the way you naturally ask.

What does the battery value mean? How is the market value determined? In the portal you ask such questions directly on the appraisal, and the AI chat answers in plain language. The answers rely exclusively on your released appraisal, no general advice, no speculation.

  • Answers come only from your appraisal, with the specific values and findings.
  • Clear explanations of technical terms, measurements, and the valuation.
  • If a question goes beyond that, forward it to your appraiser with one click.
How the appraisal reaches you

From the appointment to portal access.

  1. 01

    Appointment with your appraiser

    Your appraiser inspects the vehicle on site as usual and captures photos, measurements, and findings digitally.

  2. 02

    The appraisal is created

    The platform prepares the draft, your appraiser reviews every statement and releases the appraisal personally.

  3. 03

    You receive your access

    You get a link to the portal of your appraiser's office, under its own address and in its own branding.

  4. 04

    Read, ask, verify

    You read the appraisal at your leisure, clarify open points in the AI chat, and send follow-up questions directly to your appraiser.

When you benefit from it

Typical occasions for a vehicle appraisal in the portal.

When selling, a traceable appraisal documents the condition of your vehicle and strengthens your negotiating position. Interested buyers can verify authenticity themselves instead of having to take your word for it.

In an insurance or damage case, what counts is that findings are documented and documents are unaltered. In the portal you see the associated photos and measurements for every statement and pass the appraisal on in an orderly way.

The same applies when buying, in an inheritance, or on a leasing return: an appraisal that you understand and can find again anytime is worth more than an attachment from three months ago. Ask your appraiser whether they work with DIAVAG.

Relevant keywords
  • Understanding a vehicle appraisal
  • View appraisal online
  • Appraisal portal
  • Vehicle value appraisal
  • Damage appraisal
  • Verify appraisal authenticity
  • Questions about the appraisal
  • Share appraisal
  • Vehicle valuation
  • Appraisal for sale
  • Appraisal for insurance
  • Follow-up to appraiser

Are you an appraiser?
Offer your customers this experience.

The portal described on this page runs under your own domain and in your own branding. See on the appraiser page how capture, AI draft, and logged release work for your office.